Refund policy

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Returns and Exchanges

We do not accept returns or exchanges for the following reasons:

  • Incorrect size selected by the customer
  • Change of mind
  • Design or color preference

Customers are responsible for reviewing all product details, including sizing charts, before placing an order.

Damaged, Defective, or Incorrect Items

We will provide a replacement or refund if an item arrives:

  • Damaged
  • Defective
  • Incorrect

To submit a claim, you must contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photographic evidence of the issue

Once the issue is reviewed and approved, we will either issue a replacement at no additional cost or provide a refund to the original payment method.

Design and Print Quality

All products are printed at the time of purchase. By placing an order, you acknowledge that:

  • Minor variations in color may occur between screen displays and the final printed product

Sizing

Each product page includes a sizing chart for reference. By completing a purchase, you confirm that you have reviewed the sizing information. We do not offer refunds or exchanges for incorrect size selection.

Lost or Missing Packages

If a package is marked as delivered but has not been received, customers must:

  • Verify the shipping address provided at checkout
  • Check with neighbors and the shipping carrier

If the issue remains unresolved, contact us within 5 days of the marked delivery date. We will assist in filing a claim with the carrier where applicable. We are not responsible for lost or stolen packages once confirmed delivered.

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Order Changes and Cancellations

Orders may be modified or canceled within a limited timeframe after purchase. After an order has entered production, changes or cancellations are no longer possible.

Contact Information

For all return, refund, or order inquiries, please contact:

Email: NeuroEaseDesign@protonmail.com
Response Time: 1–2 business days