Shipping policy

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Order Processing Time

Orders are typically processed within 1–3 business days.

In some cases, processing may take slightly longer due to order volume or production factors.

Orders are not processed on weekends or holidays.

Shipping Times

After processing, estimated delivery times are:

  • United States: 3–7 business days
  • International: 7–21 business days

Delivery times are estimates and not guaranteed.

Shipping Carriers

We use major carriers such as UPS and USPS to deliver orders. Carrier selection may vary depending on your location.

Tracking Information

A tracking number will be provided once your order has shipped.

Please allow 1–3 business days for tracking updates to appear.

Delays

We are not responsible for shipping delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs processing
  • High shipping volume periods

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Lost or Stolen Packages

If a package is marked as delivered but is not received, customers should:

  • Check with neighbors or their local carrier
  • Contact the shipping provider to file a claim

We are not responsible for lost or stolen packages once confirmed delivered.

International Shipping

International orders may be subject to customs duties, taxes, or additional fees. These charges are the responsibility of the customer.

Contact Information

For shipping questions, please contact:

Email: NeuroEaseDesign@protonmail.com
Response Time: 1–2 business days